This topic relates to options within Rapid Start. Rapid Start delivers a set of preconfigured data and configurations that enables you to get started with the key processes that you need to move from Service Transition to Service Operation quickly and efficiently.
Rapid Start
If you wish, you can also view a PDF version of the Rapid Start Reference Guide, and the Installation Guide.
Rapid Start is designed to get you started with the key processes that you need to move from Service Transition to Service Operation. It delivers a set of preconfigured data and configurations including:
- Service Operation
- Incident Management (including Major Incidents)
- Problem Management
- Request Fulfillment
- Event Management
- Service Transition
- Service Asset and Configuration Management
- Change Management
- Release and Deployment Management
- Continual Service Improvement
- Customer Satisfaction Surveys
The data and configurations that are provided for the above include:
- Processes (workflow templates) and tasks
- Screen sets
- Categories, statuses and closure codes
- Priorities, Impacts and Urgencies
- Service Level Agreements for calls and requests
- Services and Service Actions (with images), providing a pre-populated Catalog of Actions. A full list is provided in Appendix A – Service Catalog .
- Systems within CMDB, to support the above services
- Groups for calls and requests
- Analyst template